Frequently Asked Questions
How to Use Guide
Please click on the links below to go to the correct how to use guide for your desk model:
Assembly
> View Stand Desk Assembly Video
Assembly of your Stand Desk will take 20 – 25 minutes. The assembly of your Stand Desk does not require any other tools and uses a fast assembly frame system with pre-drill insert to attach the desk to the frame.
We recommend two people are available to move the frame onto the desk top and to move the desk to an upright position.
No tools are required for assembly. An alan key comes with the desk and all attachment points are pre-drilled.
Shipping
Shipping is free for most regions in Australia. Some further away and more remote regions do have a shipping fee. You can view these on our shipping information page.
Orders are shipped next business day using Big Post or Aramex. Expect to receive your order overnight in the greater Sydney area, 2 – 6 working days in most parts of New South Wales, Victoria and Queensland and 4 – 8 days elsewhere in Australia.
Someone is required to be present to receive delivery of the order. Please make sure you carefully inspect the boxes for any obvious signs of damage. Please contact us immediately on 1800 905 107 if there is damage to any of the boxes.
Returns & Refunds
We offer free returns on all orders of single units. Please read our Returns & Refunds instructions for how to return a desk for a full refund (including return shipping).
We inspect any returned desks twice a week. As long as the desk is returned in “as-new” condition we will immediately refund your transaction.
Warranty
We offer an industry leading 10 year warranty on all moving parts. Please read the terms & conditions of our warranty.
Commercial Orders
We offer a 10% discount on your order for orders of 10 or more desks.